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二季度光大银行信用卡业务投诉量居股份行首位

2021-09-09 10:36:28 大发体育

  大发体育客户(hu)端(duan)9月(yue)9日电 据银(yin)保监(jian)(jian)会官网消息(xi),近日,中国(guo)银(yin)保监(jian)(jian)会消费(fei)者权益保护局发布《关于2021年第(di)二季度银(yin)行业消费(fei)投(tou)诉情况的(de)通(tong)(tong)报(bao)》(2021年第(di)14号通(tong)(tong)报(bao),以下简称(cheng)《通(tong)(tong)报(bao)》),通(tong)(tong)报(bao)了第(di)二季度银(yin)保监(jian)(jian)会及其派出机构接收并转送的(de)银(yin)行业消费(fei)投(tou)诉情况。

  《通报》指出(chu),2021年第二(er)(er)季度,银(yin)(yin)(yin)保监会及(ji)其(qi)派(pai)出(chu)机(ji)构共接收并转送(song)银(yin)(yin)(yin)行(xing)(xing)业(ye)消费投诉(su)84424件,较2020年第二(er)(er)季度同(tong)比增长25.5%。其(qi)中(zhong),涉及(ji)国有(you)大型商(shang)业(ye)银(yin)(yin)(yin)行(xing)(xing)26537件,同(tong)比增长12.9%,占(zhan)投诉(su)总(zong)(zong)(zong)量(liang)的(de)(de)31.4%;股份制(zhi)商(shang)业(ye)银(yin)(yin)(yin)行(xing)(xing)35135件,同(tong)比增长22.4%,占(zhan)投诉(su)总(zong)(zong)(zong)量(liang)的(de)(de)41.6%;外(wai)资法人银(yin)(yin)(yin)行(xing)(xing)367件,同(tong)比减少1.6%,占(zhan)投诉(su)总(zong)(zong)(zong)量(liang)的(de)(de)0.4%;城市商(shang)业(ye)银(yin)(yin)(yin)行(xing)(xing)(含民营(ying)银(yin)(yin)(yin)行(xing)(xing))8928件,同(tong)比增长53.8%,占(zhan)投诉(su)总(zong)(zong)(zong)量(liang)的(de)(de)10.6%;农(nong)村中(zhong)小金(jin)融机(ji)构5037件,同(tong)比增长94.0%,占(zhan)投诉(su)总(zong)(zong)(zong)量(liang)的(de)(de)6.0%;其(qi)他银(yin)(yin)(yin)行(xing)(xing)业(ye)金(jin)融机(ji)构8420件,同(tong)比增长34.4%,占(zhan)投诉(su)总(zong)(zong)(zong)量(liang)的(de)(de)10.0%。

  《通报》指出(chu),国(guo)(guo)有(you)(you)大型商(shang)业银(yin)(yin)行(xing)(xing)投(tou)(tou)诉量(liang)的中(zhong)(zhong)(zhong)位(wei)(wei)数为4064件,农(nong)业银(yin)(yin)行(xing)(xing)、工商(shang)银(yin)(yin)行(xing)(xing)的投(tou)(tou)诉量(liang)位(wei)(wei)列(lie)国(guo)(guo)有(you)(you)大型商(shang)业银(yin)(yin)行(xing)(xing)前两位(wei)(wei)。股(gu)份(fen)(fen)制(zhi)商(shang)业银(yin)(yin)行(xing)(xing)投(tou)(tou)诉量(liang)的中(zhong)(zhong)(zhong)位(wei)(wei)数为3486件,光大银(yin)(yin)行(xing)(xing)、中(zhong)(zhong)(zhong)信银(yin)(yin)行(xing)(xing)的投(tou)(tou)诉量(liang)位(wei)(wei)列(lie)股(gu)份(fen)(fen)制(zhi)商(shang)业银(yin)(yin)行(xing)(xing)前两位(wei)(wei)。外(wai)资(zi)法人(ren)银(yin)(yin)行(xing)(xing)投(tou)(tou)诉量(liang)的中(zhong)(zhong)(zhong)位(wei)(wei)数为3.5件,东亚银(yin)(yin)行(xing)(xing)投(tou)(tou)诉量(liang)位(wei)(wei)列(lie)外(wai)资(zi)法人(ren)银(yin)(yin)行(xing)(xing)第一。

  《通报》指出(chu),国(guo)有大(da)型(xing)商业(ye)(ye)银(yin)(yin)(yin)(yin)(yin)行(xing)(xing)(xing)(xing)的(de)(de)(de)平(ping)均(jun)(jun)每(mei)(mei)(mei)千(qian)(qian)(qian)营(ying)(ying)业(ye)(ye)网(wang)点投(tou)(tou)诉(su)(su)量(liang)(liang)(liang)(liang)的(de)(de)(de)中(zhong)位(wei)(wei)数(shu)为(wei)298.7件(jian)/千(qian)(qian)(qian)营(ying)(ying)业(ye)(ye)网(wang)点,平(ping)均(jun)(jun)每(mei)(mei)(mei)千(qian)(qian)(qian)万(wan)(wan)(wan)个人(ren)(ren)(ren)(ren)客(ke)(ke)(ke)户投(tou)(tou)诉(su)(su)量(liang)(liang)(liang)(liang)的(de)(de)(de)中(zhong)位(wei)(wei)数(shu)为(wei)73.6件(jian)/千(qian)(qian)(qian)万(wan)(wan)(wan)个人(ren)(ren)(ren)(ren)客(ke)(ke)(ke)户。交通银(yin)(yin)(yin)(yin)(yin)行(xing)(xing)(xing)(xing)平(ping)均(jun)(jun)每(mei)(mei)(mei)千(qian)(qian)(qian)营(ying)(ying)业(ye)(ye)网(wang)点投(tou)(tou)诉(su)(su)量(liang)(liang)(liang)(liang)、平(ping)均(jun)(jun)每(mei)(mei)(mei)千(qian)(qian)(qian)万(wan)(wan)(wan)个人(ren)(ren)(ren)(ren)客(ke)(ke)(ke)户投(tou)(tou)诉(su)(su)量(liang)(liang)(liang)(liang)均(jun)(jun)位(wei)(wei)列国(guo)有大(da)型(xing)商业(ye)(ye)银(yin)(yin)(yin)(yin)(yin)行(xing)(xing)(xing)(xing)第(di)一(yi);股份(fen)制商业(ye)(ye)银(yin)(yin)(yin)(yin)(yin)行(xing)(xing)(xing)(xing)的(de)(de)(de)平(ping)均(jun)(jun)每(mei)(mei)(mei)千(qian)(qian)(qian)营(ying)(ying)业(ye)(ye)网(wang)点投(tou)(tou)诉(su)(su)量(liang)(liang)(liang)(liang)的(de)(de)(de)中(zhong)位(wei)(wei)数(shu)为(wei)1932.0件(jian)/千(qian)(qian)(qian)营(ying)(ying)业(ye)(ye)网(wang)点,平(ping)均(jun)(jun)每(mei)(mei)(mei)千(qian)(qian)(qian)万(wan)(wan)(wan)个人(ren)(ren)(ren)(ren)客(ke)(ke)(ke)户投(tou)(tou)诉(su)(su)量(liang)(liang)(liang)(liang)的(de)(de)(de)中(zhong)位(wei)(wei)数(shu)为(wei)338.0件(jian)/千(qian)(qian)(qian)万(wan)(wan)(wan)个人(ren)(ren)(ren)(ren)客(ke)(ke)(ke)户。光大(da)银(yin)(yin)(yin)(yin)(yin)行(xing)(xing)(xing)(xing)、中(zhong)信银(yin)(yin)(yin)(yin)(yin)行(xing)(xing)(xing)(xing)、平(ping)安银(yin)(yin)(yin)(yin)(yin)行(xing)(xing)(xing)(xing)的(de)(de)(de)平(ping)均(jun)(jun)每(mei)(mei)(mei)千(qian)(qian)(qian)营(ying)(ying)业(ye)(ye)网(wang)点投(tou)(tou)诉(su)(su)量(liang)(liang)(liang)(liang)位(wei)(wei)列股份(fen)制商业(ye)(ye)银(yin)(yin)(yin)(yin)(yin)行(xing)(xing)(xing)(xing)前三(san)位(wei)(wei),恒丰(feng)银(yin)(yin)(yin)(yin)(yin)行(xing)(xing)(xing)(xing)、光大(da)银(yin)(yin)(yin)(yin)(yin)行(xing)(xing)(xing)(xing)、中(zhong)信银(yin)(yin)(yin)(yin)(yin)行(xing)(xing)(xing)(xing)的(de)(de)(de)平(ping)均(jun)(jun)每(mei)(mei)(mei)千(qian)(qian)(qian)万(wan)(wan)(wan)个人(ren)(ren)(ren)(ren)客(ke)(ke)(ke)户投(tou)(tou)诉(su)(su)量(liang)(liang)(liang)(liang)位(wei)(wei)列股份(fen)制商业(ye)(ye)银(yin)(yin)(yin)(yin)(yin)行(xing)(xing)(xing)(xing)前三(san)位(wei)(wei);外(wai)资法(fa)人(ren)(ren)(ren)(ren)银(yin)(yin)(yin)(yin)(yin)行(xing)(xing)(xing)(xing)的(de)(de)(de)平(ping)均(jun)(jun)每(mei)(mei)(mei)千(qian)(qian)(qian)营(ying)(ying)业(ye)(ye)网(wang)点投(tou)(tou)诉(su)(su)量(liang)(liang)(liang)(liang)的(de)(de)(de)中(zhong)位(wei)(wei)数(shu)为(wei)173.9件(jian)/千(qian)(qian)(qian)营(ying)(ying)业(ye)(ye)网(wang)点,平(ping)均(jun)(jun)每(mei)(mei)(mei)千(qian)(qian)(qian)万(wan)(wan)(wan)个人(ren)(ren)(ren)(ren)客(ke)(ke)(ke)户投(tou)(tou)诉(su)(su)量(liang)(liang)(liang)(liang)的(de)(de)(de)中(zhong)位(wei)(wei)数(shu)为(wei)358.4件(jian)/千(qian)(qian)(qian)万(wan)(wan)(wan)个人(ren)(ren)(ren)(ren)客(ke)(ke)(ke)户。东亚银(yin)(yin)(yin)(yin)(yin)行(xing)(xing)(xing)(xing)平(ping)均(jun)(jun)每(mei)(mei)(mei)千(qian)(qian)(qian)营(ying)(ying)业(ye)(ye)网(wang)点投(tou)(tou)诉(su)(su)量(liang)(liang)(liang)(liang)位(wei)(wei)列外(wai)资法(fa)人(ren)(ren)(ren)(ren)银(yin)(yin)(yin)(yin)(yin)行(xing)(xing)(xing)(xing)第(di)一(yi),汇丰(feng)银(yin)(yin)(yin)(yin)(yin)行(xing)(xing)(xing)(xing)平(ping)均(jun)(jun)每(mei)(mei)(mei)千(qian)(qian)(qian)万(wan)(wan)(wan)个人(ren)(ren)(ren)(ren)客(ke)(ke)(ke)户投(tou)(tou)诉(su)(su)量(liang)(liang)(liang)(liang)位(wei)(wei)列外(wai)资法(fa)人(ren)(ren)(ren)(ren)银(yin)(yin)(yin)(yin)(yin)行(xing)(xing)(xing)(xing)第(di)一(yi)。

  《通报》指出,2021年第二季度,涉及信用卡业务投诉46273件,同比增长37.2%,占投诉总量的54.8%。国有大型商业银行信用卡业务投诉13811件,同比增长71.8%,占国有大型商业银行投诉总量的52.0%;股份制商业银行信用卡业务投诉29161件,同比增长21.9%,占股份制商业银行投诉总量的83.0%;外资法人银行信用卡业务投诉274件,同比减少2.8%,占外资法人银行投诉总量的74.7%。交通银行、农业银行的信用卡业务投诉量位列国有大型商业银行前两位。光大银行、中信银行、民生银行的信用卡业务投诉量位列股份制商业银行前三位。东亚银行信用卡业务投诉量位列外资法人银行第一。

  2021年(nian)第二季度,银(yin)(yin)(yin)(yin)保监会及(ji)(ji)其派出机构接收并转送(song)的(de)(de)(de)(de)银(yin)(yin)(yin)(yin)行(xing)(xing)业(ye)(ye)(ye)消费投(tou)(tou)诉(su)(su)(su)中,涉(she)及(ji)(ji)个(ge)人(ren)(ren)贷(dai)(dai)(dai)款(kuan)业(ye)(ye)(ye)务(wu)(wu)(wu)投(tou)(tou)诉(su)(su)(su)23059件(jian),同(tong)(tong)比(bi)增长52.2%,占(zhan)投(tou)(tou)诉(su)(su)(su)总量(liang)的(de)(de)(de)(de)27.3%。国(guo)有(you)大(da)型(xing)商(shang)业(ye)(ye)(ye)银(yin)(yin)(yin)(yin)行(xing)(xing)个(ge)人(ren)(ren)贷(dai)(dai)(dai)款(kuan)业(ye)(ye)(ye)务(wu)(wu)(wu)投(tou)(tou)诉(su)(su)(su)4322件(jian),同(tong)(tong)比(bi)增长53.8%,占(zhan)国(guo)有(you)大(da)型(xing)商(shang)业(ye)(ye)(ye)银(yin)(yin)(yin)(yin)行(xing)(xing)投(tou)(tou)诉(su)(su)(su)总量(liang)的(de)(de)(de)(de)16.3%;股份(fen)(fen)制(zhi)商(shang)业(ye)(ye)(ye)银(yin)(yin)(yin)(yin)行(xing)(xing)个(ge)人(ren)(ren)贷(dai)(dai)(dai)款(kuan)业(ye)(ye)(ye)务(wu)(wu)(wu)投(tou)(tou)诉(su)(su)(su)3117件(jian),同(tong)(tong)比(bi)增长48.6%,占(zhan)股份(fen)(fen)制(zhi)商(shang)业(ye)(ye)(ye)银(yin)(yin)(yin)(yin)行(xing)(xing)投(tou)(tou)诉(su)(su)(su)总量(liang)的(de)(de)(de)(de)8.9%;外(wai)资(zi)(zi)法(fa)人(ren)(ren)银(yin)(yin)(yin)(yin)行(xing)(xing)个(ge)人(ren)(ren)贷(dai)(dai)(dai)款(kuan)业(ye)(ye)(ye)务(wu)(wu)(wu)投(tou)(tou)诉(su)(su)(su)41件(jian),同(tong)(tong)比(bi)减少10.9%,占(zhan)外(wai)资(zi)(zi)法(fa)人(ren)(ren)银(yin)(yin)(yin)(yin)行(xing)(xing)投(tou)(tou)诉(su)(su)(su)总量(liang)的(de)(de)(de)(de)11.2%。工商(shang)银(yin)(yin)(yin)(yin)行(xing)(xing)、农业(ye)(ye)(ye)银(yin)(yin)(yin)(yin)行(xing)(xing)的(de)(de)(de)(de)个(ge)人(ren)(ren)贷(dai)(dai)(dai)款(kuan)业(ye)(ye)(ye)务(wu)(wu)(wu)投(tou)(tou)诉(su)(su)(su)量(liang)位(wei)列国(guo)有(you)大(da)型(xing)商(shang)业(ye)(ye)(ye)银(yin)(yin)(yin)(yin)行(xing)(xing)前(qian)两(liang)位(wei)。光大(da)银(yin)(yin)(yin)(yin)行(xing)(xing)、平安银(yin)(yin)(yin)(yin)行(xing)(xing)的(de)(de)(de)(de)个(ge)人(ren)(ren)贷(dai)(dai)(dai)款(kuan)业(ye)(ye)(ye)务(wu)(wu)(wu)投(tou)(tou)诉(su)(su)(su)量(liang)位(wei)列股份(fen)(fen)制(zhi)商(shang)业(ye)(ye)(ye)银(yin)(yin)(yin)(yin)行(xing)(xing)前(qian)两(liang)位(wei)。渣打银(yin)(yin)(yin)(yin)行(xing)(xing)个(ge)人(ren)(ren)贷(dai)(dai)(dai)款(kuan)业(ye)(ye)(ye)务(wu)(wu)(wu)投(tou)(tou)诉(su)(su)(su)量(liang)位(wei)列外(wai)资(zi)(zi)法(fa)人(ren)(ren)银(yin)(yin)(yin)(yin)行(xing)(xing)第一。

  2021年第二季度(du),银保(bao)监会及其派(pai)出机(ji)构(gou)接(jie)收(shou)并转送的(de)银行(xing)(xing)业(ye)(ye)(ye)消费(fei)投(tou)诉(su)(su)(su)(su)中,涉及理(li)财(cai)(cai)类(lei)业(ye)(ye)(ye)务投(tou)诉(su)(su)(su)(su)4334件(jian),同比减少59.2%,占投(tou)诉(su)(su)(su)(su)总量的(de)5.1%。国(guo)(guo)有大(da)型(xing)商(shang)(shang)业(ye)(ye)(ye)银行(xing)(xing)理(li)财(cai)(cai)类(lei)业(ye)(ye)(ye)务投(tou)诉(su)(su)(su)(su)2691件(jian),同比减少69.5%,占国(guo)(guo)有大(da)型(xing)商(shang)(shang)业(ye)(ye)(ye)银行(xing)(xing)投(tou)诉(su)(su)(su)(su)总量的(de)10.1%;股份制(zhi)(zhi)商(shang)(shang)业(ye)(ye)(ye)银行(xing)(xing)理(li)财(cai)(cai)类(lei)业(ye)(ye)(ye)务投(tou)诉(su)(su)(su)(su)1003件(jian),同比减少24.0%,占股份制(zhi)(zhi)商(shang)(shang)业(ye)(ye)(ye)银行(xing)(xing)投(tou)诉(su)(su)(su)(su)总量的(de)2.9%。邮储银行(xing)(xing)理(li)财(cai)(cai)类(lei)业(ye)(ye)(ye)务投(tou)诉(su)(su)(su)(su)量位列国(guo)(guo)有大(da)型(xing)商(shang)(shang)业(ye)(ye)(ye)银行(xing)(xing)第一。招(zhao)商(shang)(shang)银行(xing)(xing)、光大(da)银行(xing)(xing)、平安银行(xing)(xing)的(de)理(li)财(cai)(cai)类(lei)业(ye)(ye)(ye)务投(tou)诉(su)(su)(su)(su)量位列股份制(zhi)(zhi)商(shang)(shang)业(ye)(ye)(ye)银行(xing)(xing)前三位。(大(da)发体育APP)

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